Magistracy
Speciality Name:
Quality Management in Healthcare
Faculty:
Faculty of Medicine and Health
Qualification:
- Scientific and pedagogical direction - Master of Medical Sciences
- Model of graduating student
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Mandatory
disciplines
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Elective
disciplines
- Professional
1. Use the provisions and categories of the philosophy of science to analyze and evaluate the main worldview problems, incl. interdisciplinary nature that arise in science at the present stage of development
2. Implement the pedagogical and psychological skills of higher ed-ucation in practice, analyze and evaluate new methods of teaching, learning and assessment for further use in teaching, including in a foreign language
3. Apply psychological methods of influence and means of commu-nication to manage human resources and resolve conflict situations in healthcare and constantly develop professional skills and critical thinking skills
4. Implement the latest strategies for planning, organizing technolo-gy to manage and improve the quality of care in healthcare organi-zations
5. Show leadership in promoting social and interdisciplinary innova-tion in healthcare organizations to improve the healthcare system
6. Apply management tools and methods in the organization of medical care and use the principles of project management to devel-op quality in healthcare
7. Use the methodology of scientific research when working with scientific databases to analyze, evaluate the results of scientific re-search and to predict possible risks and ways to solve research prob-lems
8. Process and interpret statistical data using modern digital tech-nologies when analyzing the quality of medical services and re-search in healthcare
9. Analyze the financial and economic activities of a medical organ-ization necessary to make informed decisions to improve the quality of medical services and assess the current and prospective financial condition of the enterprise
10. Own the tools and methods of continuous quality management, monitor the assessment of the quality of medical care provided and the safety of patients in the healthcare system, including through the accreditation system
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Psychology of management
- Number of credits: 3
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Formation of knowledge about the fundamental concepts of management psychology for the practical application of the most critical aspects of management in professional interaction. Basic principles of management psychology, personality in management interactions, management of personality behavior, modern ideas, psychology of managing group phenomena, motivation, and practical reflection.
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Foreign Language (professional)
- Number of credits: 6
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: The purpose is to acquire and improve competencies by international standards of foreign language education and to communicate in an intercultural, professional, and scientific environment. A master's student must integrate new information, understand the organization of languages, interact in society, and defend his point of view.
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Economics and financing in the health care system
- Number of credits: 6
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Fixed assets and working capital of a medical organization. Accounting, analysis of expenses and incomes. Principles and methods of cost allocation. Fixed and variable costs. Sources of financing. Financial support of the state volume of free medical care. Methods of payment for medical services. The structure of the tariff for medical services and the methodology for calculating tariffs for paying for medical care under compulsory medical insurance.
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History and Philosophy of Science
- Number of credits: 3
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Purpose: Understanding of modern philosophy as a system of scientific knowledge, including worldview in rational-theoretical comprehension. The discipline includes aspects of the evolution and development of scientific thinking, historical moments, the contribution of scientists and scientific schools to the formation of science, and ethical and social aspects of scientific activity.
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Research methodology and biostatistics
- Number of credits: 6
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Definition of scientific research. Types of research in health care: fundamental/applied, qualitative/quantitative. Stages of scientific research. Formulation of scientific novelty and practical significance. Key questions guiding study design. Methods for conducting theoretical and experimental research. Basics of participation in scientific projects, applying for a grant. Biostatistics. Data representation. Descriptive statistics. Fundamentals of testing statistical hypotheses. Analytical statistics.
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Pedagogy of Higher education
- Number of credits: 3
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: The purpose is the formation of the ability of pedagogical activity through the knowledge of higher education didactics, theories of upbringing and education management, analysis, and self-assessment of teaching activities. The course covers the educational activity design of specialists, Bologna process implementation, acquiring a lecturer, and curatorial skills by TLA-strategies.
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Organization and Planning of Scientific Research (in English)
- Number of credits: 6
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: The purpose of the discipline is to train masters in conducting scientific research, carrying out scientific and methodological work, socializing young students and their participation in the corporate governance system of Organization of higher and postgraduate education (OHPE). Undergraduates learn to interact with OHPE stakeholders, participate in research projects.
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Quality management organization
- Number of credits: 9
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Quality of services as an object of management. 8 recommended compo-nents of a national quality strategy/policy. Quality improvement methods (interventions): seven areas of action recommended by WHO. Quality management system standard ISO 9001:2008. Organization and methodology of internal and external quality assessment. Joint Commission on the quality of medical services. Goals, objectives, role in ensuring the quality of medical services.
Data for 2021-2024 years
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Tools and methods for continuous quality management in healthcare
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Principles, strategies, methodology for the implementation of TQM (total quality management). Application of the Shewhart-Deming cycle - PDCA (Planning-Act-Check-Adjustment), dividing quality management into 4 stages. Application of the Donabedian model, assessment of the quality of services: structure, process, result. The Ishikawa diagram is a causal analysis of factors affecting the quality of services provided. Pareto chart identifying the causes of the most quality problems. Root Cause Analysis, Key Incident Analysis Tools.
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Human resource management in healthcare
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Improving personnel assessment systems, especially use of the KPI system, increasing labor productivity, rational use of available labor resources; staff development; creating organizational and economic conditions for effective work, increasing the professional competence of employees; motivation methods.
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Interdisciplinary Teams in Healthcare
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: The concept of an interdisciplinary team in healthcare. The difference between multidisciplinary and interdisciplinary teams. Main functions, stages of formation and problems of an interdisciplinary team. Organization of activities of an interdisciplinary team. Office work. Basic requirements for a member of an interdisciplinary team. Curator-coordinator of an interdisciplinary team. Supervision in interdisciplinary interaction. Rules for conducting team supervision. Stages of social rehabilitation involving an interdisciplinary team.
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Management and leadership in health care
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Introduction to medical management. Functions of a health manager. Leader styles. Management relationship between manager and leader. Delegation, responsibility and authority. Leadership and Management: Leadership Theories. Behavioral theories of leadership. Situational theories of leadership. The theory of group leadership. Transactional and transformational approaches to leadership.
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Methods of training and assessment in health care system
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Principles of organization of postgraduate and continuous professional development in the field of healthcare. The concept of continuous education is lifelong learning. Features of adult education. Methods of teaching and assessing knowledge in the health system.
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Methods of teaching and assessment of communication skills
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Basic communication skills: applying the skills of establishing contact, gathering information, active listening, commenting, informing and using empathy when communicating with a patient. Building communication in the work team.
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Monitoring the quality of medical care through accreditation system
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Accreditation system in the Republic of Kazakhstan. National accreditation standards, structure. Principles, evaluation methods, evidence. Methodology "tracer" in a medical organization. Fundamentals of international accreditation JCI. The structure of the JCI leadership. Patient-oriented standards. Availability and continuity of medical care. Patient-centered care. Medical organization management standards. Requirements structure (examples). Standards of Operating Procedures Rules for Development, Approval and Application.
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Project management in healthcare
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Fundamentals of project management in the field of healthcare. Design terminology. Project goals. Basic design documents. Analysis of project requirements. Project calendar. Cost structure, development of estimates and project budget. Risk and change management of a healthcare project.
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Strategic planning in healthcare
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: The concept of strategic management. Stages of strategic management. Model of the strategic management process. Synthesis of internal strategic factors. Concept and essence of strategy. Types of strategies. Strategic analysis of the external and internal environment of territories. Technology of the process of strategic management of organizations in the field of healthcare. Implementation of the strategy and control over its execution.
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Behavior strategy in conflict situations
- Type of control: [RK1+MT+RK2+Exam] (100)
- Description: Concepts of conflict and stress. Managing conflicts and stress. Behavior of the individual in a conflict situation. Traditional strategies of behavior in conflicts. Effective strategies of behavior in conflict. Rivalry. Adaptation. avoidance. Compromise. Cooperation. Choosing a strategy of behavior in conflict.
Data for 2021-2024 years
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Pedagogical
- Type of control: Защита практики
- Description: Aim оf discipline: formation of the ability to carry out educational activities in universities, to design the educational process and conduct certain types of training sessions using innovative educational technologies.
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Research
- Type of control: Защита практики
- Description: The purpose of the practice: gaining experience in the study of an actual scientific problem, expand the professional knowledge gained in the learning process, and developing practical skills for conducting independent scientific work. The practice is aimed at developing the skills of research, analysis and application of economic knowledge.
Data for 2021-2024 years
